Domino's Pizza - Rowlett, Texas

Zak Martinez

Absolutely horribly mismanaged and poorly-run location. Pizza took more than double the estimated wait time. Staff was cold and off putting. The apparent manager (pictured below) told employees he “didn’t care about the phones right now” and let them ring incessantly. We all were waiting extensively in the lobby for our food.

Extremely poor customer service, and an awful Domino’s location. Not once was any employee seen washing hands either. DO NOT ORDER HERE

Chanh Vu

Extra 20 minutes wait time without an apology. No chair in lobby to wait. They just don’t care your presence. If you can’t make a pizza in an hour and a half, you have a problem.

J Works

Ordered a NY Style pepperoni for niece's hangout. Got halfway to the destination when she realized it was a regular hand tossed pizza. Also, the brookies (her favorite) were flatter than the thun crust pizza. She was devastated. I called the store, and the guy that picked up all but accused me of lying simply because I did not have the time to double back and wait for them to remedy their mistake. I will not be returning to this location. The Papa John's closer to us will be our go-to for the foreseeable future

Monica O'Steen

Sat 10/5/24 i ordered 2 large pizzas one with beef, ham & jalapeños and then fresh spinach both pizzas was dry no tomato sauce on either pizza. My son called the store, was told to keep the receipt and they would replace the order. 10/ 8 my son called the store and asked for the manager to have the order remade and was told that they didn't know anything about an order being messed up from Sat. They can remake 1 free pizza even though they messed up 2 pizzas. This location has gone down in the past few years. Bryce was a good manager I don't know who the manager is now but this store has gone from good to trash. My son asked the worker to speak with the manager the manager refused to get on the phone and the worker said he told me to tell you. What kind of bs is that when a manager don't want to take responsibility of his store or his employees.

Michelle Darnell

OMG. RUUUUUDE. I had to wait an extra 20 minutes for my order after arriving at the time i was told when placing my order online. The employees, one man, one woman both acted like it is not a big deal. Neither apologized. They said "Oh we are busy". Like that's a reason. I guess their system doesn't take into account the amount of orders being made when giving a pick up time. Or they lied to me face. Either way, this happens CONSTANTLY AT this store. Or the pasta bowl has literally 1/2 the amount of food it is supposed to have. Also, touch pay doesn't work at this store. They should've given me the 20 oz. bottle of Coke for free for the inconvenience of waiting. They're SO busy that there isn't one single order up on the screen. Lmao. More like they didn't see my order come in or ignored it.

Kayla Deal

My wings were Soggy and Slimy. I went back inside and told the guy working and he said that I have to order them “well done” when they don’t even have a “well done” option?!? And why do I have to tell them to cook it “well done” He knew those wings were not cooked all the way because why say “ order them well done, next time” I wish I knew his name I just know it was to Hispanic guy who names start with a C

Karla Montero

I ordered pizza and when I opened my front door the delivery guy had pulled my Mezuzah off my door. What is wrong with your delivery people? That’s hate crime, I will call you tomorrow and get the delivery guys information to press charges, my beliefs and what hangs from my door is nobody’s business and this is my house. Who gives you the right to do that? That’s private property

Ernestine Terrell

I Can Truly Say all my Orders Have Been Excellent the food!!!! Is Always Fresh piping Hot…….Keep Up The Good Work Guys!!!!!…..Ernestine 7420 Lakeview Pkwy Rowlett 75088