Bin & Win - Victorville, California

DJ Mixit_UP

Disappointing Experience at Bin and Win

If I could give zero stars, I would. What started as a routine shopping trip turned into an unpleasant and humiliating experience.

The Incident

My partner and I were browsing the store during their "$1 Everything" sale. We had over 10 items in our cart when I picked up an already-opened box containing a beehive ice tray to show my partner. This seemingly innocent action led to a series of confrontations with staff.

Staff Confrontation

An older employee approached, telling me not to open boxes. I explained it was already open.
A younger staff member then accused me of opening and discarding the box, which I denied.
They compared their store policy to Walmart's, questioning if I'd open boxes there.
Perceived Discrimination

What troubled me most was the feeling of being singled out. Other customers were opening boxes and mishandling items without reprimand. When I pointed this out, the staff dismissed my concerns about discrimination.

Public Humiliation

The confrontation escalated to the point where we were being yelled at in front of other customers. This public dressing down was embarrassing and, frankly, traumatizing.

Moving Forward

Due to the severity of this experience, I'm considering seeking legal advice. No customer should be treated this way, especially when no wrongdoing has occurred.

I strongly advise potential shoppers to be cautious when visiting this establishment. The aggressive approach to customer service and apparent selective enforcement of rules make for an unwelcoming shopping environment.

Tina Alvarez

You find the neatest things in the little hole in the wall. Places and the bin store on Wednesdays are only 1.00$ an item. So it will also fit the budget. You can also buy bracelets.
There for your little girls or Bor' even adults.
From a dollar to ten dollars. The beginning of beautiful bracelets.

Chris Lunden

Great selection of various goods. Lots and lots of Amazon products. The pricing scale is very inventive and helps drive traffic. Good customer service. I have made many purchases here. Good section of larger house hold products. Like furniture, AC units, fans, strollers, car parts, beds and frames. Lots of random things. You never know what you will find.

Yvonne May

10/12/24 I really like this store but had a bad experience with the guy at the cash register tonight. ?He was distracted on his phone when I tried to ask about a price. He finally answered while looking down at a paper with a pen and drawing, while on his phone. After I walked away and did more shopping, I came back to finally check out. This guy was still on his phone at the register. While ringing up the order, he wasn't looking at us or saying attention to his job. I addressed the issue. He continued to ignore ne and then made excuses later. He over charged me for an item tgat was reflected on my receipt. Not a happy customer.

Shereida

I wanted a nice bottle that they had in there it was huge of calcium pills. And the date was 9 / 2023. I pointed this out to the cashier and she just shrugged her shoulders, like how could you sell something like this and the date is a year almost? Will I be back, no. They have nice things in there, a lot of deals, and good home stuff and shelves and bookcases, little tables, but I'm not going back if you're going to be selling medical things that are outdated. There are people like me on a budget and it's below a budget, finding good medical vitamins and things like that is essential. I did buy two boxes of creams for my osteoarthritis in my knees

Cristian Turcios

i once found a purple vibrator out of the box in one of these bins and my little nephew touched it.. 0/5 stars should be taken down

yeriel garcia

They have a lot of amazing stuff, everything is really low priced and in really good condition most of the things are bran new you can find a lot of useful things for the home, gift to give to others they are clean and the people treats you nicely. Love this place one of the best places I’ve been in Victorville.

Patricia Clark

The item feel cove that I purchased 4 off is nonfunctional. When trying to get it functioning found out company dissolved in 2022 and the took down their app which is what you need to make it functional. So now I have a nice paper weight x 4. Shame on Bin & win for selling garbage.